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Privacy Policy
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Effective Date: 14th August, 2025

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MotherMind (“we”, “our”, “us”) is committed to protecting the privacy of your personal information and handling it in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, relevant health privacy legislation.

By using our website https://www.mothermind.net, engaging our services, or providing us with your personal information, you consent to this Privacy Policy.

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1. What Information We Collect
We may collect the following types of personal information:

  • Name, contact details (phone, email, address)

  • Date of birth and demographic information

  • Information relating to your mental health or wellbeing (if voluntarily provided through forms or services)

  • Payment details (processed securely through third-party providers)

  • Technical data (IP address, browser type, site usage) via cookies and analytics tools

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2. How We Collect Your Information
We may collect personal information when you:

  • Contact us via forms, email, or phone

  • Book an appointment or register for a course/workshop

  • Subscribe to our newsletter or download resources

  • Visit our website (through cookies and analytics tools)

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3. Why We Collect Your Information
We collect and use your personal information to:

  • Provide and manage our services

  • Book appointments and process payments

  • Communicate with you about your care or our services

  • Send resources, updates, and marketing communications (with your consent)

  • Improve our website, content, and user experience

  • Comply with legal and regulatory obligations

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4. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure storage systems and encrypted databases

  • Access controls and staff confidentiality agreements

  • Secure payment processing via trusted providers

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5. Disclosure of Your Information
We may disclose your personal information to:

  • Service providers (e.g., booking platforms, payment processors, email service providers)

  • Professional advisers (e.g., legal, accounting)

  • Regulatory bodies or as required by law

We do not sell or rent your personal information to third parties.

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6. Health Information
If you provide us with health-related information, it will be handled in accordance with applicable Australian health privacy laws, with additional safeguards to protect sensitive data.

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7. Cookies and Analytics
Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Track site usage and performance

  • Deliver relevant content and ads

You can control or disable cookies through your browser settings or via our cookie banner.

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8. Accessing, Updating, and Opting Out
You have the right to request access to, and correction of, the personal information we hold about you.
You can also opt out of receiving marketing communications from us at any time by:

  • Clicking the “unsubscribe” link in our emails, or

  • Contacting us directly at the details below.

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9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies.

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10. Contact Us
If you have questions about this Privacy Policy, or if you wish to make a complaint about how your personal information has been handled, please contact us at:

MotherMind
Email: motherminddoctor@gmail.com
Website: https://www.mothermind.net

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11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Please check back periodically to stay informed.

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